Q: What is the current price for A-Kon® memberships?

A: The current price for a 3-day, adult, pre-registered membership is $30 Pre-Reg closes May 1, 2011! Children's membership (6-12) is $15.00 and will not change; children aged 5 and under are free.

Q:  Do you have cut-off dates for registration?

A:  Yes, we do.  Cut-off dates for pre-registered memberships, as well as all changes and all refunds, will be May 1, 2011.  No online change or refund request will be accepted or processed after that date.  Mail-in registrations must be postmarked before May 1, 2011.  If mail-in registration is postmarked after the May 1, 2011, date, your order envelope will be returned to you unopened.

Q:  Do you have one-day passes?

A:  Yes, we do.  Those prices will be announced as we get closer to con time.  Unfortunately, one-day passes cannot be ordered in advance and they are available on a daily basis only (Friday passes are available only on Fridays, Saturday passes are available only on Saturday, etc.).

Q:  What are the hours that Registration is open?

A:  Registration hours will be set as we get closer to con time.  Hours listed on the front page of the website are official convention hours of operation for Registration and supersede any other listing (i. e., daily schedules available at kon).

Q:  Do I need a photo ID to pick up my badge?

A:  Yes, both Pre-Registration and On-Site Registration require identification be shown.  A photo ID can be a drivers’ license, a state ID, a military ID, a passport, a school ID, a work ID, etc.  The ID needs to be current (not expired) and must have a photo of your bright, shiny face on it.  If you are 18 years or older and do not have a photo ID, you will not receive a badge.  We reserve the right to deny you membership if you refuse to show a photo ID.

Q: What forms of payment do you accept?

A: For online orders, we accept credit/debit cards via PayPal. For mail-in orders, we accept checks or money orders. We will not accept traveler's cheques. For on-site purchases, we accept cash, checks, and credit/debit cards. Do not send cash through the mail.

Q: Do you offer group rates?

A: Yes, we do! For groups of 10 or more adult memberships (children's memberships are not included as they are already deeply discounted), the price is 15% off the current price.

All memberships must be purchased at the same time; mail-in memberships must arrive in one envelope (multiple checks are okay), and online registrations in one online order.

During the same ordering session, each membership must be entered separately. Start ordering as if it will be a single badge, but before checking out, select “Continue Shopping” and fill out another membership form. Repeat until the group's badges (10 or more) are filled out, and the discount will automatically calculate on the final checkout page right before the payment submission page. 

All confirmation receipts will be sent to the buyer, or coordinator.  The coordinator will be in charge of keeping the Order Confirmation receipt from Phoenix Entertainment (shop at a-kon dot com) for online orders.  Mail-in coordinators must keep possession of all confirmation tickets.

Q:  What happens if I lose my badge?

A:  A badge replacement fee of $25 will be charged for all attendees who request replacement of a lost badge.  Should you find yourself in this position, please contact the registration desk and ask to speak with a manager to report lost badges and obtain a replacement.

Q: I want to order 3 memberships online, but I don't know the names of the people who are coming with me.

A: If you do not know the names of the other members of your party when you buy your memberships, PLEASE use the following method of buying multiple memberships: Your Name, Your Name-2, Your Name-3, etc. This way we know FOR SURE that you meant to order 3 separate memberships.  Adding the dash numbers will let us know this and save possible problems at the registration desk.

Q: If I mail in my registration, will you send my badge to me?

A: No, badges are not sent through the mail. We will, however, send you a confirmation ticket by mail. You will need to show that ticket, along with your photo ID, in order to receive your badge.

Q: If I register online, do you send a membership card through the mail?

A: No, we do not. We use an automated system which sends an email receipt to the address listed on the order. The email from Phoenix Entertainment (shop ‘at’ a-kon ‘dot’ com) will say 'Order Confirmation' on it. Do not trash this email; this is to be printed and kept just like a membership card.

If you do not get your membership confirmation receipt within 24 hours after registering, please email us at: projectakon21@gmail.com.

Q: Are there any other charges?

A: Guest autographs, concerts, sumo wrestling, workshops, panels, some games have additional fees which cover printing game materials, prizes, arcade games, Makoto Arena, some CCG Tournaments, and KAOS are just a few which might require an extra fee. Check on-site (or ask ahead via email) to find out if an event costs extra.

Q: How long can my badge name be and can I add emoticons?

A: Our printing software allows for badge names that are 25 characters and less (that includes spaces), but only prints alphanumeric characters. So, a badge name such as ‘Naruto 126’ would be printed as such. A badge name such as ‘Naruto 126 ^-~ ‘ would be printed as ‘Naruto 126’. Also, a badge name such as ‘Commander Snaggletooth Sabercat’ would be printed with the attendee’s first name because the requested badge name was larger than 25 characters.

We are an ‘all ages’ show.  We will not print any badge that contains any profanity, sexually explicit wording or degrading language against gender, nationality, sexual preference, etc., in the badge names.  You will be asked to purchase a replacement badge.  An easy rule of thumb to follow is: if you would be embarrassed to explain the name to your parent, a young child or anyone who doesn't understand it, it would not be a good badge name.

Q:  Can my friend pick up my badge for me?

A:  Yes.  All arrangements must be made in advance by email and confirmed by the head of Pre-Registration.  Mail your requests to projectakon22 at gmail dot com.  Full forms will be posted in the Registration Forum of our website.